Your privacy is important to us, and we are committed to protecting your personal information. We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these to you.
KTO is operated by Bravalla B.V. a company incorporated under the laws of Curacao and its registered office at Paraweg 45, Willemstad, Curacao.
Information we collect about you
Personal identifiable information: We request this information from you during the registration process when setting up an account. Further information is provided when placing bets and using the services presented on our website. This information is required to give you access to certain parts of our website and related services. This data is collected when you:
Register an account with KTO
– Voluntarily provide it when using the website
– Personally disclose information in public areas of the website
– Provide it when you contact our Customer Support team
The information referenced includes your:
– First Name and Surname
– Date of birth
– Email address
– Residential address
– Phone number
– Identification documents
– Proof of address documents
– Transaction history
– Website usage preferences
– Any other information you provide us when using our platforms
– Credit/debit card details, or other payment information
Some information is also required for billing purposes and for the protection of minors. You can amend and update this information by contacting Customer Support. This data is for internal use only and is never passed to any third parties except those stated below.
Non-personally identifiable information and traffic analysis: KTO strives to make our website as user-friendly as possible and easy to find on the internet. KTO collects data on how you use the site. Note, this information cannot be used to identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web pages visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services.
How and why we use your personal information
We use your personal information in a range of ways that fall into the following categories:
– To provide you with the products or services you have requested;
– To meet our legal or regulatory obligations;
– To monitor our website performance; and
– To provide you with marketing information
Your rights over your personal information differ according to which category and lawful basis these fall into. This section provides more information about each category, the rights it gives you, and how to exercise these rights.
Providing our products and services
We use your personal information to enable you to use our websites, to set up your account, participate in the online casino and to provide you with customer service assistance.
To provide our products and services, we share your information with external organizations working on our behalf. Further information can be found in the Sharing Information section. This category covers the essential activities required in order for us to provide you with the services you use or have signed up for. If you don’t want your information used in this way, your option is to not use our services and close your account.
Legal and Regulatory Requirements
KTO will use your identification document and/or proof of address to check your details in order for us to protect our users from fraudulent behaviour and to promote responsible gambling. We may conduct a security review at any time to validate the registration data you provided and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law.
Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. We are required to carry out these activities to provide our products and services legally, responsibly, and in line with the requirements stipulated by regulators. We cannot provide you with our services without carrying out these activities, if you don’t want your information used in this way, your option is to not use our services and close your account.
To monitor our website performance
You have the ‘right to object’ to activities carried out for our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object further than managing your cookies this may require you to close your account,
We may send you offers and promotions via email, SMS or online, if you have given us your consent to do so. We do not share your information with third parties for them to use for their own marketing needs. You have the right to withdraw consent or update your marketing preferences at any time.
Your rights to rectification
If you believe the personal information we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Account, please contact firstname.lastname@example.org
Your right to request a copy of your personal information
If you would like a copy of the personal information we hold about you, you may request it through live chat or by emailing email@example.com and we will provide you with a form to complete.
The form is not compulsory but helps us to provide you with the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for a valid proof of identity and once we’ve received it we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can how long we think it will take, such a request may also incur an administration cost.
Your right to complain to the regulator
If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to your local Supervisory Authority or the place in which the infringement took place.
Sharing your personal information
We may disclose your Personal Data to third parties:
– if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation;
– in order to enforce or apply the terms of this policy or any other agreements;
– to assist us in providing you with the products and services you have requested from us, including but not limited to third party software providers;
– if, in our sole determination, you are found to have cheated or attempted to defraud us, or other users of the service in any way including but not limited to game manipulation or payment fraud;
– for the purpose of research on the prevention of addiction (this data will be made anonymous)
– to protect the rights, property or safety of our customers, ourselves or others; and
– where we have received your permission for us to do so.
Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country. When we transfer any part of your Personal Data outside the EEA or adequate jurisdictions we will take reasonable steps to ensure that it is treated as securely as it is within the EEA or adequate jurisdictions.
These steps include but are not limited to the following:
– Binding corporate rules;
– Model contracts; or
– US/EU privacy shield Security
We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version TLS 1.2 with 128-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.
We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, KTO takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need your personal information, we securely delete it.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of user behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of KTO, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.