No refund can be completed once the alleged deposit (including the bonus) has been played using the KTO.com service.
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to KTO.com will be honoured after a refund has been made. The player agrees to provide, in case KTO.com demands, a notarised identification, or any other certified identification in accordance with the applicable laws of Player’s jurisdiction.
If such notarised or certified identification is not provided within fifteen (15) business days of our request, then such refund or reverse transaction shall not be affected, Player’s Account shall be closed and Player shall forfeit all funds in Player’s Account, such decision shall be final, binding and not subject to appeal.
The player should play using a fair method on all games and should not in any way affect the outcome of that game.
This includes using any services and contents presented at KTO.com